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Returns + Exchanges

Need to return or exchange an item? Check out our return policy.

Fan FAQs

Have any questions? Check out our Frequently Asked Questions.

Merchbar for Artists

Start here if you're interested in joining Merchbar as an Artist or Merch Company.

Submit Request

Can't find what you're looking for? Submit a request to Fan Support.

Knowledge base

  • General Order Information

  • Account Questions

  • Returns, Exchanges, Cancelations

  • Product Questions

  • How Merchbar Works

  • Merchbar for Artists & Merch Companies

  • Terms of Service & Privacy Policy

General Order Information

  • Order Information
  • Shipping Questions

Account Questions

  • User Account Information
  • Payment Information

Returns, Exchanges, Cancelations

  • What's your return or exchange policy?
  • How long does it take to process a return?
  • What if I received a damaged/defective/incorrect item?
  • How do I cancel an order?
  • What happens to my refund if I'm no longer using my card?

Product Questions

  • Backorder, Preorder & Out of Stock
  • Vinyl Records

How Merchbar Works

  • Where does merchandise listed on Merchbar come from?
  • Technically speaking, how does Merchbar work?
  • How does Merchbar make money?
  • Where does all the merchandise come from?

Merchbar for Artists & Merch Companies

  • Benefits of Merchbar
  • Partnering with Merchbar
  • Free Tools
  • How Merchbar Works
  • Joining Merchbar
  • Products on Merchbar
  • Merch Alerts
  • Artist & Partner FAQ
  • The Merchbar API
  • How much does it cost to join Merchbar?
  • I already work with a partner for merch. Do they work with you?

Terms of Service & Privacy Policy

  • Privacy Policy
  • Contact Us
  • Terms of Service
  • Fan Code of Conduct

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