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Returns + Exchanges

Need to return or exchange an item? Check out our return policy.

Fan FAQs

Have any questions? Check out our Frequently Asked Questions.

Artist FAQs

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Knowledge base

  • General Order Information

  • Account Questions

  • Returns, Exchanges, Cancelations

  • Product Questions

  • How Merchbar Works

  • Merchbar for Artists & Merch Companies

  • Terms of Service & Privacy Policy

General Order Information

  • Order Information
  • Shipping Questions

Account Questions

  • User Account Information
  • Payment Information

Returns, Exchanges, Cancelations

  • What's your return or exchange policy?
  • How long does it take to process a return?
  • What if my items are damaged or defective?
  • How do I cancel an order?
  • What happens to my refund if I'm no longer using my card?

Product Questions

  • Backorder, Preorder & Out of Stock
  • Vinyl Records

How Merchbar Works

  • Where does merchandise listed on Merchbar come from?
  • Technically speaking, how does Merchbar work?
  • How does Merchbar make money?
  • Where does all the merchandise come from?

Merchbar for Artists & Merch Companies

  • Merchbar and Spotify
  • Merchbar Services and Benefits
  • Merchbar for Artists & Merch Companies
  • Merch Alerts
  • Is there a fee to join Merchbar?
  • How do I join Merchbar?

Terms of Service & Privacy Policy

  • Privacy Policy
  • Contact Us
  • Terms of Service
  • Fan Code of Conduct

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